[solved] Office Click-to-Run Installer encountered a Problem
I hope many of us are facing this issue when trying to install office package like Visio or Project on-top of our existing office Package. Here on this blog, I am sharing tips that how we can overcome to this issue ‘Office Click-to-Run Installer encountered a Problem’.
Issue:
Those who have been installing and working with the 2013 or 2016 version of Office package might be struggling with this issue. Anyone who wants to install the other office application like Project and Visio which are not the part of Office Package are getting these issues. Every time they want to install other package, it gives an error that Office Click-to-Run installer encountered a problem because you have these Windows Installer based Office Programs installed on your computer.
Resolution:
So, lot of people facing this issue, then what could be the resolution. Microsoft has release the table for the supported installation of Office 2016 Click-to-Run and Office 2016 MSI, before starting this installation if you follow it, you will have the solution of it.
Supported installation scenarios for Office 2016
The following table shows which versions of Visio and Project can be installed on the same computer with Click-to-Run and MSI versions of Office 2016.
YesYesYesYesYesNo
| Version | Office 2016 (Click-to-Run) | Office 2016 (MSI) |
| Visio 2016 (Click-to-Run) | Yes | No |
| Visio 2016 (MSI) | No1 | Yes |
| Visio 2013 (Click-to-Run) | ||
| Visio 2013 (MSI) | ||
| Project 2016 (Click-to-Run) | ||
| Project 2016 (MSI) | No1 | Yes |
| Project 2013 (Click-to-Run) | Yes | Yes |
| Project 2013 (MSI) | Yes | Yes |
Supported installation scenarios for Visio 2016
The following table shows which versions of Visio 2016 can be installed on the same computer with Click-to-Run and MSI versions of Office 2016 and Office 2013.
| Version | Visio 2016 (Click-to-Run) | Visio 2016(MSI) |
| Office 2016 (Click-to-Run) | Yes | No1 |
| Office 2016 (MSI) | No | Yes |
| Office 2013 (Click-to-Run) | Yes | Yes |
| Office 2013 (MSI) | Yes | Yes |
Supported installation scenarios for Project 2016
The following table shows which versions of Project 2016 can be installed on the same computer with Click-to-Run and MSI versions of Office 2016 and Office 2013.
| Version | Project 2016 (Click-to-Run) | Project 2016 (MSI) |
| Office 2016 (Click-to-Run) | Yes | No1 |
| Office 2016 (MSI) | No | Yes |
| Office 2013 (Click-to-Run) | Yes | Yes |
| Office 2013 (MSI) | Yes | Yes |
Note: 1 You can use the Office Deployment Tool to install volume licensed editions of Project 2016 on the same computer with a Click-to-Run version of Office 2016
Hope this was helpful… 🙂
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About Author
pdhewjau
Prashant is a Principal Cybersecurity Specialist at Thakral One Nepal. His prior position as a Modern Work Security Specialist at Microsoft saw him providing invaluable guidance to major clients in Bangladesh, Brunei, Cambodia, and Myanmar, assisting them with their foundational security needs. Awarded the esteemed Microsoft Most Valuable Professional (MVP) accolade in 2017, Prashant is recognized globally among Microsoft peers. Since 2010, he has imparted his expertise as a Microsoft Certified Trainer (MCT), conducting specialized training across Nepal.